Contracts Manager

About Us

SPEKTRIX is a growing collection of creative problem solvers, arts lovers, and tech enthusiasts whose mission is to help arts organisations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 120, based across our New York, London and Manchester offices and working with over 500 arts organizations in the UK, Ireland and North America.


The role

This role is all about managing the contractual arrangements between us and our clients in the UK and Ireland, while also supporting contract arrangements with our clients in the USA and Canada. For existing clients, this means managing the administrative processes associated with keeping contracts up to date, renegotiating agreements where it is appropriate. For new clients, this means preparing agreements, supporting your business development colleagues with the process of negotiation with a view to signing on mutually acceptable terms in a timely manner. This role will also manage administration of our supplier contracts.


We’re looking for someone who is well organised and efficient with a keen eye for detail. You will be collaborative and support different departments at Spektrix day to day. You are a highly effective communicator and will draw on your knowledge of contract management and our business and commercial principles when interacting with our clients and other stakeholders. You will have a strong aptitude for using and adapting technology to optimise the efficiency of our operation. 



About you  

  • You have the ability to prioritise and coordinate multiple tasks simultaneously - you will typically be working on more than one new client contract at a time, responding to incoming contract enquiries from clients and proactively managing contract renewals, novations and terminations.

  • You are comfortable working independently - while you will be collaborating with colleagues regularly and well supported by the team, a portion of the work done over the course of your day will be managed solely by you. 

  • You have an interest in working on client agreements in a commercial business to business environment - you will be supporting colleagues to make sure any contractual and commercial terms we negotiate are in line with our business principles.

  • You are curious and would enjoy gathering research and seeking advice from industry bodies and our advisors - from time to time you will help establish our position on changes to legislation, address knowledge gaps or tackle points of contention.

  • You have played a role in projects which have helped you develop your organisational and time management skills - you will lead one-off projects as part of this role, these might include running audits of our processes and supporting systems, bulk updates to our existing client agreements,  reviewing our contracts with our suppliers, updating document versioning.

  • You understand how technology and process combined can deliver great results - you will be responsible for ensuring that agreements and supporting documents are signed quickly and that our customer databases hold up to date contact and billing information at all times.

  • You have strong communication skills in writing, in person, over web video, and over the phone - you will be a key touchpoint for clients and prospects and your interpersonal skills will instill confidence and help achieve great outcomes.

  • You thrive on change as our business and our global client base grows.

  • You will be comfortable working flexible hours to support colleagues working in our London, Manchester and New York Office


We offer


  • NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)   

  • Mental Health First Aiders across the business 

  • Continuous development supported by team sessions and a learning budget     

  • Enhanced Maternity, Adoption & Shared Parental Leave 

  • 25 days paid holiday with flexibility to work bank holidays

  • Flexible working options

  • Sabbatical for long service

  • 2 volunteering days per year

  • Pension scheme with matched contributions from Spektrix up to 4%

  • Office demo, drinks and celebrations every Friday (currently virtual)

  • Varied range of regular socials (currently virtual)

  • Breakfast, snacks and hot & cold drinks (when in the office)

  • Cycle to work & Season Ticket Loans

 

COVID-19 Remote Working Policy

Our London office is currently closed due to the COVID-19 pandemic for the safety of our team, currently until August 2021. We look forward to returning to in-person working when normal office operations resume, and we are happy to discuss occasional remote working too. In the meantime this means we’re looking for people who have a suitable environment for working from home. We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place:

  • A quiet working space at home where you can consistently take client calls without interruptions

  • A strong internet connection that supports your participation in video calls and access to our systems and services


Inclusivity

Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. 


Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in.  We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.


*In an effort to reduce bias, please do not include a photo in your CV or application. 


Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.