Client Training Manager

The company

SPEKTRIX is a growing collection of creative problem solvers, arts lovers, and tech enthusiasts whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 120, based across our New York, London and Manchester offices and working with over 500 arts organizations in North America and the UK.


The role

Spektrix works in partnership with our clients to build their success. As Client Training Manager you will play a key role in developing and maintaining our global training offer together with a counterpart in our North American team to ensure our clients’ teams are confident using the system and are inspired by best practice. This includes designing and facilitating group training, delivering bespoke training for individual clients, as well as onboarding for new Spektrix team members. You will work closely with internal and external stakeholders to help ensure that our users get the right training, in the right format, at the right time and that we are continually improving and building the learning opportunities for our clients. 


 Your main responsibilities will include 


  • Designing and facilitating a first class training offer to the Global Spektrix community (in person and remotely) together with counterparts in our North American team. 

  • Creation and maintenance of training resources and opportunities (including videos, online learning platform content)  that both upskill our users and inspire best practice

  • Identifying opportunities to evaluate and maximise the learning opportunities for our clients 

  • Mentoring and coaching team members across all aspects of our training offer

  • Delivering training sessions to clients and internal new starters

  • Responsive to urgent training needs in order to prioritise a first class experience for our clients. 



You should have

  • Experience in delivering and designing teaching/learning/training sessions 

  • Experience in resource development for learning environments 

  • An ability to evaluate in order to continuously improve our training offer

  • Experience in online learning tools and platforms 

  • Excellent communication skills which can be displayed in person, over the phone and in writing.

  • Excellent stakeholder management skills 

  • Time management and prioritisation skills to set you up for working to tight deadlines.

  • An interest in using technology to solve problems and maximise opportunities.

  • A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above.


Other requirements

  • Occasional travel between London and Manchester (our two UK offices). 

  • Occasional travel throughout the UK and the Republic of Ireland if required.

  • Core hours would usually be 10am-6pm or 9am-5pm, Monday-Friday. This is a full time role (40 hours a week) but we are accepting applications from candidates who are interested in job sharing the role, or would like flexible working arrangements. Please comment on your application with the hours you will be looking to work.


We offer:

  • Generous paid time off policy

  • NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)  

  • Professional development opportunities

  • Pension scheme with matched contributions from Spektrix up to 4%

  • Flexible working options

  • 2 volunteering days per year

  • Sabbatical for long service

  • Regular socials  (currently virtual)


COVID-19 Remote Working Policy


Our UK offices are currently closed to protect the safety of our team during the COVID-19 pandemic. When it’s safe to do so, we will reopen our offices and adopt a hybrid work model. In the meantime this means we’re looking for people who are able to effectively work from home for the time being. We’ll provide reasonable support and all the hardware you need to get started.


Comment on Spektrix commitment to inclusivity in the recruitment process


At Spektrix, we know that there's no such thing as a 'perfect' candidate. Every individual brings unique lived and work experience and their own perspective, which rarely if ever maps exactly to a job description or set of criteria. That’s why we want to hear from you if this role excites you (and you feel you could be a good match) even if you don’t feel you meet 100% of the criteria. 


Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So whoever you are, and whatever experience you can bring, please apply if this is a role that would make you excited to come into work every day. 


The diversity of our team is hugely important to our working environment as it enables both individuals and Spektrix to thrive. By valuing each person’s differences we encourage everyone to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.


Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences.




Application process

The application process for this role includes, personal detail submission, two candidate screening questions (Why do you want to work for Spektrix? And What can you bring to this role?) and a CV upload. 


The system will give you the option to submit a covering letter but this isn’t necessary. Please note you aren't able to save and edit your application so must be made in one go.


The rest of the process includes a 30 minute phone interview and 2 hour long interviews (currently virtual). More details of what to expect in these interviews will be shared when booking.


If you require any adjustments or have any questions throughout the process please email jobs@spektrix.com