Support and Training Consultant - Fundraising Specialist

The company

SPEKTRIX is a growing collection of creative problem solvers, arts lovers, and tech enthusiasts whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 120, based across our New York, London and Manchester offices and working with over 500 arts organizations in North America and the UK.

The role

We’re looking for someone who is excited by the chance to change the way that people in the arts and entertainment sectors use data and software for the better.  Support and Training Consultants help Spektrix clients to get the most out of their data and the Spektrix system tools. 

As a Support & Training Consultant, Fundraising Specialist, you will be part of the Global Fundraising Team who is responsible for ensuring that Spektrix delivers sector-leading tools and expertise, as well as the highest quality practical and consultative support, to fundraisers across the globe. 

Around 50% of your time will be spent focussed on working with clients’ fundraising teams and Spektrix’s Global Fundraising Team. From working strategically with clients on revenue-generating fundraising projects, to onboarding new Fundraising Spektrix users, to leading virtual training sessions and events, your fundraising know-how will benefit clients far and wide.  

During your first few months, you’ll learn about everything Spektrix can do for our clients and deliver support and  training across a variety of topics. Alongside your fundraising-focussed work, you’ll be advising on marketing strategies, training clients in person and online, solving problems on phone calls and emails, and helping clients analyse their data. You’ll be part of a team who is accountable for developing long-term, effective relationships with all our clients.  

Fundraising at Spektrix

At Spektrix we know that many arts and entertainment organisations don’t just sell tickets, they often rely on significant revenue from fundraising. That’s why Spektrix integrates fundraising, marketing and ticketing functionality in one CRM system.  We also know that our technology can’t get it done alone, our clients rely on the Support, Training and Consultancy team for expert advice to help execute and refine their strategies successfully.

This role and the Global Fundraising Team are part of a significant ongoing investment to ensure the best possible technology, support and advice for fundraisers. 

Progression for team members who have started in client services roles at Spektrix with fundraising experience include: client services leadership, fundraising team leadership, strategic thought leadership, product management and internal change management.    

 Your main responsibilities will include 

  • Leading fundraising projects in collaboration with Spektrix clients. 

    • Driving forward short-, medium- and long-term projects to inspire best practise, educate fundraisers and help arts and entertainment organisations to maximise development income with Spektrix tools.

    • Setting agreed milestones and deliverables designed to improve clients’ fundraising practices for the long term. 

  • Consulting with clients about fundraising-related ideas, initiatives and challenges.

  • Helping to prepare and deliver events for fundraisers (eg. webinars, roundtables) 

  • Demonstrating the benefits of the fundraising tools in Spektrix to new and existing clients. 

  • Advise and mentor others at Spektrix on great fundraising practice and how best to support fundraisers’ objectives.

  • Keeping an eye on queries from fundraisers, and proactively offer input to the team member handling the query, (or handling the query personally if needs be).

  • Managing relationships with a group of clients to proactively support client success and retention.

  • Supporting colleagues to deliver, fundraising training for new and existing clients.

  • Proactively working with arts and entertainment organisations to ensure that they are using the tools provided by Spektrix, and our Partners, to best effect in order to develop their audiences, grow their donations and sales, and streamline their business.

  • Ensuring that the highest level of customer service is delivered during all interactions with clients.

  • Providing onsite, over the phone and remote video call training and support.

  • Creating bespoke reports for our clients. 

  • Ensuring that any suggestions for improvements to the software are fed back effectively and accurately to the software development team. 

  • Assisting in research for new tools and features. 

You should have

  • Excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing.

  • Experience working in a fundraising role or working closely with fundraisers in any sector.

  • An ability to apply existing skills and knowledge to solve new and complex problems. 

  • Strong analytical skills including a working knowledge of Microsoft Excel. 

  • Time management and prioritisation skills to set you up for working to tight deadlines.

  • A sense of pride in your work and how it could relate to the success of Spektrix and our clients.

  • An interest in using technology to solve problems.

  • An interest in using data to measure impact and tell stories 

  • A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above.

Other requirements

  • Occasional travel between London and Manchester (our two UK offices). 

  • You should be prepared to travel throughout the UK and the Republic of Ireland if required.

  • Core hours would usually be 10am-6pm or 9am-5pm, Monday-Friday. This is a full time role (40 hours a week) but we are accepting applications from candidates who are interested in job sharing the role, or would like flexible working arrangements. Please comment on your application with the hours you will be looking to work.

  • Regular working hours are 10am-6pm, Monday-Friday. 

  • We work across a rota covering the rest of our opening hours. From the Support, Training and Consultancy team, we:

    • Have two team members working 9am-5pm each weekday. Some team members choose to do this early shift regularly. We have one team member working from 1pm-9pm each weekday. Some team members chose to work a regular day on the late shift; typically you wouldn’t have more than one or two late shifts a month (unless you wanted to take more.)

    • We also have a 9am-5pm and 1pm-9pm shift every Saturday and Sunday. Typically you wouldn’t have more than one of these shifts every month. For weekend shifts, if you prefer, you can work from home. If you work a Saturday then you will have the following Monday off, and if you work the Sunday then you’ll have the preceding Friday off, meaning you’ll always get a two-day break from work.

We offer:

  • Generous paid time off policy

  • NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs)  

  • Professional development opportunities

  • Pension scheme with matched contributions from Spektrix up to 4%

  • Flexible working options

  • 2 volunteering days per year

  • Sabbatical for long service

  • Regular socials  (currently virtual)

COVID-19 Remote Working Policy

Our UK office is currently closed to protect the safety of our team during the COVID-19 pandemic. We’re excited to have you working with us in person when normal office operations resume, but in the meantime this means we’re looking for people who are able to effectively work from home for the time being. We’ll provide reasonable support and all the hardware you need to get started.

Comment on Spektrix commitment to inclusivity in the recruitment process

At Spektrix, we know that there's no such thing as a 'perfect' candidate. Every individual brings unique lived and work experience and their own perspective, which rarely if ever maps exactly to a job description or set of criteria. That’s why we want to hear from you if this role excites you (and you feel you could be a good match) even if you don’t feel you meet 100% of the criteria. 

Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So whoever you are, and whatever experience you can bring, please apply if this is a role that would make you excited to come into work every day. 

The diversity of our team is hugely important to our working environment as it enables both individuals and Spektrix to thrive. By valuing each person’s differences we encourage everyone to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences.

Application process

The application process for this role includes, personal detail submission, two candidate screening questions (Why do you want to work for Spektrix? And What can you bring to this role?) and a CV upload. 

The system will give you the option to submit a covering letter but this isn’t necessary. Please note you aren't able to save and edit your application so must be made in one go.

The rest of the process includes a 30 minute phone interview and 2 hour long interviews (currently virtual). More details of what to expect in these interviews will be shared when booking.

If you require any adjustments or have any questions throughout the process please email