Client Training Manager

The company

SPEKTRIX is a growing collection of creative problem solvers, arts lovers, and tech enthusiasts whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 120, based across our New York, London and Manchester offices and working with over 500 arts organizations in North America and the UK.

The role

Spektrix works in partnership with our clients to build their success. As Client Training Manager you will play a key role in developing and maintaining our global training offer together with a counterpart in our UK team to ensure our clients’ teams are confident using the system and are inspired by best practice. This includes designing and facilitating group training, delivering bespoke training for individual clients, as well as onboarding for new Spektrix team members. You will work closely with internal and external stakeholders to help ensure that our users get the right training, in the right format, at the right time and that we are continually improving and building the learning opportunities for our clients. 

 Your main responsibilities will include 

  • Designing and facilitating a first class training offer to the Global Spektrix community (in person and remotely) together with counterparts in our UK team. 

  • Creation and maintenance of training resources and opportunities (including videos, online learning platform content)  that both upskill our users and inspire best practice

  • Identifying opportunities to evaluate and maximize the learning opportunities for our clients 

  • Mentoring and coaching team members across all aspects of our training offer

  • Delivering training sessions to clients and internal new starters

  • Responsive to urgent training needs in order to prioritize a first class experience for our clients. 

You should have

  • Experience in delivering and designing teaching/learning/training sessions 

  • Experience in resource development for learning environments 

  • An ability to evaluate in order to continuously improve our training offer

  • Experience in online learning tools and platforms 

  • Excellent communication skills which can be displayed in person, over the phone and in writing.

  • Excellent stakeholder management skills 

  • Time management and prioritization skills to set you up for working to tight deadlines.

  • An interest in using technology to solve problems and maximize opportunities.

  • A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above.

Other requirements

  • Occasional travel throughout the US and Canada.

  • Core hours would usually be 10am-6pm or 9am-5pm, Monday-Friday. This is a full time role (40 hours a week) but we are accepting applications from candidates who are interested in job sharing the role, or would like flexible working arrangements. Please comment on your application with the hours you will be looking to work.

We offer:

  • Generous paid time off policy

  • Company paid medical, dental and vision insurance

  • A matched 401(k)

  • Professional development opportunities

  • Flexible working options

  • Two volunteering days per year

  • Sabbatical for long service

  • Breakfast, snacks and hot & cold drinks (when in the office)

  • Regular socials  (currently virtual)

COVID-19 Remote Working Policy

Our New York office is currently closed due to the Covid-19 pandemic for the safety of our team, currently through August 2021. When it’s safe to do so, we will reopen our offices and adopt a hybrid work model. In the meantime this means we’re looking for folks who have a solid work from home setup. We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place:

  • A quiet working space at home where you can consistently take client calls without interruptions

  • A strong internet connection that supports your participation in video calls and access to our systems and services

Comment on Spektrix commitment to inclusivity in the recruitment process

At Spektrix, we know that there's no such thing as a 'perfect' candidate. Every individual brings unique lived and work experience and their own perspective, which rarely if ever maps exactly to a job description or set of criteria. That’s why we want to hear from you if this role excites you (and you feel you could be a good match) even if you don’t feel you meet 100% of the criteria. 

Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So whoever you are, and whatever experience you can bring, please apply if this is a role that would make you excited to come into work every day. 

The diversity of our team is hugely important to our working environment as it enables both individuals and Spektrix to thrive. By valuing each person’s differences we encourage everyone to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences.